Cancellation/Returns and Refund Policy
CANCELLATION POLICY:
Orders may be cancelled within 12 hours of purchase if production or fulfillment has not yet begun.
Orders already in production (especially print-on-demand items) cannot be cancelled.
To request cancellation, customers must contact support immediately via email.
RETURN & REFUND POLICY:
Due to the handmade and custom nature of many items, returns are limited.
Handmade Items
Handmade Items
Handcrafted items including mini painting jewellery, brush resting stands, and handmade stationery are generally non-returnable unless the item arrives damaged.
If a product arrives damaged, customers must contact support within 48 hours of delivery and provide clear photos of:
• The damaged product
• Packaging
• Shipping label
• The damaged product
• Packaging
• Shipping label
Print-on-Demand Items:
Products manufactured through Printful such as canvas prints or apparel may be eligible for replacement if:
• The product arrives damaged
• There is a printing or manufacturing defect
• The wrong product was received
Requests must be submitted within 7 days of delivery.
Products manufactured through Printful such as canvas prints or apparel may be eligible for replacement if:
• The product arrives damaged
• There is a printing or manufacturing defect
• The wrong product was received
Requests must be submitted within 7 days of delivery.
Digital Products:
Digital artwork downloads are non-refundable, as they are delivered instantly after purchase.
Refund Processing.
Digital artwork downloads are non-refundable, as they are delivered instantly after purchase.
Refund Processing.